Orders, Delivery & Refunds

Ordering
We do not allow our customers to place online orders by themselves. All orders must be placed through our sales representatives, either in person or over the phone.

Delivery Method and Timing
Unless otherwise specified, all order fulfillments and installations shall be performed by our System Engineers, either onsite or via remote desktop connections. Small orders typically take 1-2 business days to fulfill, while larger orders may take up to 3-4 weeks to fulfill (it is highly dependent on the complexity of each customer’s network and systems).

Recurring Billing
All plans are invoiced on a monthly recurring basis prior to the billing cycle’s due date. Unless otherwise specified, the billing cycle’s due date lands on the monthly anniversary of your start date. You can log-in to our client portal to update your payment information at any time. It is your responsibility to keep your billing info current at all times!

Non-Payment and Chargebacks
If we are unable to collect payment by your billing cycle’s due date (or we receive a chargeback/refund/reversal), your services will be deactivated until all past due invoices are paid. If an invoice reaches 30 days past due, your account and all its associated data will be permanently deleted from our system.

Cancellations and Refunds
Service cancellation requests may be submitted via the client portal, or by calling Sales & Support at (626) 888-3901. Once a cancellation request is approved, a prorated refund is given for the number of unused days left within your current billing cycle. Your account will be deactivated and all its associated data will be permanently deleted from our system.